SHIPPING POLICY
Orders typically ship out within 1-3 business days after they have been placed. Please note that orders are not shipped on Saturdays, Sundays, or major US National Holidays. You will receive an email containing tracking information once your order has been shipped. If you don't receive this information please contact us at concierge@olivesandelephants.com. We are unable to ship orders in extreme hot or cold temperatures, as it may damage our handcrafted products. Should any extreme weather conditions occur that may affect your shipment, we will notify you by phone or email. Olives + Elephants is not responsible for lost or stolen packages. Please reach out to the courier directly for missing packages and address changes.
RETURN POLICY
Personal fragrance preferences are subjective and, unfortunately, cannot be accepted as a reason for return. If you purchased item arrives defective or damaged, we are here to assist. In order to process a claim for damages, customers must provide supporting photos/documentation. Please contact concierge@olivesandelephants.com and inform us of the issue within 48 hours of receiving your item. We are committed to addressing your concerns in a timely manner and will respond to your email within 72 hours, excluding weekends and holidays. We will gladly exchange the item for a new one.